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Fibre Systems “MDIS” Warranty Program

Fibre Systems recognises that reliability is essential to your business. Modern industries demand datacom components that deliver unmatched performance and long-term integrity. Our commitment is to supply cabling and connectivity solutions that not only meet but exceed industry standards. When you choose Fibre Systems products, you’re investing in components fully warranted by Fibre Systems and supported by OCC, in accordance with the relevant warranty terms.

These Conditions of Sale do not restrict or remove any guarantees, warranties, representations, or conditions required by law, including those in the Australian Consumer Law ("ACL") (or any related liabilities) that cannot be limited or excluded. If you qualify as a "consumer" under the ACL, this notice is applicable to you:

Our goods include non-excludable warranties under Australian Consumer Law. If a major failure occurs, you may seek a replacement, refund, or compensation for foreseeable loss or damage. For other issues, you are entitled to repair or replacement if the goods aren't of acceptable quality.

Your product may include a manufacturer's warranty, which can overlap with rights you have under law, such as Consumer Guarantees. If you are not a "consumer" under the ACL, the manufacturer's warranty may be your only remedy. To claim the warranty, contact our Customer Service Team or see clause 7 for return instructions.

We are not responsible for any indirect, special, or consequential loss (such as lost profits, data loss, or damage to goodwill) related to our products or services, except where reasonably foreseeable due to our breach of a Consumer Guarantee. Our total liability will never exceed the amount you paid for the products and services under these Conditions of Sale.

Where applicable law prohibits us from excluding certain terms, guarantees, warranties, representations, or conditions but permits limitation, we shall, to the fullest extent permitted by law, limit our liability for any breach, at our discretion, to repairing or replacing the products, or paying the cost of such repair or replacement, or, in the case of services, to re-supplying the services or covering the cost of having the services re-supplied.

Subject to applicable law, any typographical, clerical, or other errors or omissions present in our sales literature, quotations, price lists, acceptances, offers, invoices, or other documents or information provided by us may be corrected without incurring any liability on our part.

All costs associated with replacing and repairing defective products including removal, disassembly and reinstallation are the responsibility of the buyer, and in no circumstance will Fibre Systems Pty Ltd be responsible for such costs.

5 Year Limited Warranty: All Fibre Systems products are backed by a 5 year warranty, limited to manufacturer fault. This excludes Splicers, Militarty Cable, tools and cleaners. Proof of purchase is necessary, for details, please consult our sales team or customer service to instigate the process at sales@fibresystems.com.au

25 Year Fibre Systems “MDIS” Warranty Program: Certified installers whose Fibre projects require a systems warranty may be eligible for our 25 Year Site Certification Program.

Fibre Systems guarantees that products registered under the 25 Year Performance Program fulfil the following criteria:

  • Guaranteed against defects in materials and workmanship for 25 years from the installation date
  • The Fibre Installation must be installed in accordance with AS / CA S009 installation practices
  • Contractors must hold the relevant ACMA recognised industry qualifications:
    • Open Cablers License
    • Structured cabling endorsement
    • Fibre Optic Endorsement
  • Our products will meet or surpass the performance requirements set by industry standards.
  • If any defect is found, Fibre Systems must be notified immediately in writing.
  • Upon notification, Fibre Systems reserves the right to inspect the defective products to assess whether a warranty breach has occurred.
  • The Fibre Systems 25 Performance Program covers products that were installed during the original installation.
  • Any replacement product provided will be covered under warranty for 25 years from its installation date.
  • This warranty does not cover normal wear and tear, or any damage resulting from misuse, negligence, accidents, improper operations, faulty installation or servicing, unauthorized repairs, fire, floods, unusual accidents, natural disasters, or acts of God.
  • All costs related to the removal, disassembly, reinstallation, repair, or replacement of defective products are the responsibility of the buyer; Fibre Systems assumes no liability for these expenses.
  • The primary purpose of this warranty is for Fibre Systems, at its discretion and expense, to repair or replace any product deemed defective either during installation or through normal, proper use.
  • Fibre Systems products undergo independent testing to verify they meet industry standards.
  • Our products consistently exceed current standards and are engineered and built with superior workmanship.
  • For further details regarding our 25-year warranty and guarantee, please contact our sales team.

Procedures for Submitting a Warranty Claim:

Please email the following details to sales@fibresystems.com.au

  • Company Details #
  • Invoice #
  • Product # and Name
  • Fault #
  • Your Contact Info #

We will respond as soon as we can to resolve your issue. If you need to return an item, please ensure it is securely packaged, as we cannot take responsibility for any damage during shipping. You are responsible for the cost of returning goods to us, but we will pay for the shipping of your replacement items.

Returns and refunds:  We accept returns only when certain conditions are satisfied:

 

  1. a) The goods have a proven manufacturing defect.
  2. b) “Change of Mind” refunds.
  3. c) Within 30 DAYS of invoice date.
  4. d) This applies solely to products that remain unused, undamaged, and in their original packaging.
  1. e) Applicable solely upon presentation of a valid tax invoice.

We do not refund shipping on change of mind returns.

Returns are not permitted for custom-made or special-order products, except in cases where the item was manufactured incorrectly.

If your product qualifies for return, please reach out to our Customer Service Team to coordinate the return process.

Please package returned products securely, including all original items and packaging, to prevent damage during return shipping. You can arrange your own return or request collection at your expense.

Refunds are issued only after we receive and inspect your product to confirm eligibility under these Conditions of Sale. Refunds will be processed using your original payment method.

Product replacement: 

If you return a product that stores user data—like files, contacts, music, or saved games—we are not responsible for any loss of data. Please back up your information before sending products for repair or replacement.

Force Majeure:

We are not responsible for delays or failures caused by circumstances beyond our control. If such delays last at least three months, we may end our agreement with five business days’ written notice.

General: 

These Conditions of Sale are the full agreement between you and us; your terms will not apply unless we agree in writing.

We can update these Conditions at any time without notice, so please review them before purchasing. Updates affect future orders only. Our agents or third parties cannot change these terms.

We may refuse service, end contracts or accounts, and edit website content at our discretion, without liability.

You may not transfer your rights or obligations under these terms without our written consent.

Notices related to these Conditions must be in writing and sent by email, fax, post, or delivered in person to the notified address.

If any part of these Conditions is invalid or unenforceable, the rest remains effective.

See our Privacy Policy for details on how we handle your personal information.

A party’s failure to enforce any part of these Conditions of Sale does not waive current or future rights.

These Conditions of Sale follow New South Wales law, and both parties accept the courts there as having non-exclusive jurisdiction.