TERMS AND CONDITIONS OF SALE
In these Terms and Conditions of Sale (“Conditions of Sale”), “we” or “us” refers to Fibre Systems Pty Ltd ABN 88 678 222 903, and “you” denotes the individual, organization, or entity purchasing products or related services from us.
Please review these Conditions of Sale thoroughly—they constitute the agreement under which we supply goods and services. These conditions apply to all consumer sales conducted by us, whether transacted online or via telephone.
Orders:
Orders may be placed via telephone or by completing an online form on our website. Acceptance of orders is at our discretion, subject to factors such as product availability and payment validation. Orders by individuals under the age of eighteen (18) are not permitted; any such orders may be deemed void at our discretion.
Product Selection:
Please select your products carefully. Prices are subject to change, and you should verify current pricing on our website or with our sales team prior to ordering. You are responsible for confirming all details, including pricing and product information, before finalizing your order either online or by phone.
Upon completion of your order, you will receive an “order reference number” through confirmation email or telephone. For payments made by credit card, EFTPOS, or EFT, your order will be processed following successful internal payment validation. Once validated, we will provide your order reference number; please retain this number for future reference.
Once an order reference number has been issued, a binding agreement is established between both parties, governed exclusively by these Conditions of Sale. Amendments shall only be effective if mutually agreed upon in writing. Should you wish to cancel your order, please notify us within two hours of placement to receive a full refund, subject to these conditions.
Availability:
We strive to maintain sufficient stock for all advertised products. Product availability reflected on our website or communicated by our sales and Customer Service Teams aligns with current inventory but is subject to change without notice.
Should we be unable to supply an ordered product, we will inform you promptly via phone or other contact details provided during checkout to arrange amendment, cancellation, or backorder as appropriate. For backorders, delivery will be scheduled once the product becomes available.
Price and Payment: The payable price for products shall be as published on our website or conveyed by phone at the time of order placement. All prices include GST. We endeavor to ensure accuracy of prices and product information on our platforms; however, prices displayed by third-party websites may be inaccurate and are not binding upon us.
We accept payment by American Express, VISA, MasterCard, and Direct Deposit.
Your credit card information is encrypted to prevent unauthorized access. While we employ advanced security technology and use EWAY’s secure gateway, we disclaim responsibility for losses or damages resulting, directly or indirectly, from fraudulent or unauthorized credit card use by third parties.
Tax invoices will be sent subsequent to dispatch of your items and serve as proof of purchase, necessary for warranty claims.
Delivery:
Upon receipt, inspect your package prior to signing; signing acknowledges satisfactory condition. Claims will not be entertained post-signature.
For changes to delivery date or address, contact our Customer Service Team within two hours of order placement.
Redelivery Fees:
In instances where delivery cannot be completed, each subsequent attempt incurs an additional fee. If neither you nor your authorized representative is present, the courier or manufacturer will leave a contact card for rescheduling.
Same Day Delivery:
Orders paid before 10am AEST on business days with Sydney shipping are eligible for same day delivery, subject to additional charges.
PO Boxes: We do not deliver to PO Boxes.
Pick Up:
Collection is available at our Sydney store. Orders not collected within 14 days will be canceled and are subject to a 17.5% restocking fee.
Courier Pricing To Be Advised applies to large goods and remote areas; shipment awaits acceptance of quoted freight charges.
We do not guarantee exact delivery times or dates for most orders. Requests for specific delivery schedules are subject to additional fees; please inquire for pricing.
Title and Risk:
Title to products passes upon later of delivery or receipt of payment. Should payment be declined, we reserve the right to reclaim delivered goods from your possession and may retain or sell them. Risk for loss, damage, or deterioration transfers to you upon delivery.
You acknowledge that clause 8.1 creates a purchase money security interest in the products, registrable under the Personal Properties Securities Act 2009 (Cth) (“PPSA”). Subject to PPSA provisions, both parties agree to contract out of section 115, waive verification statement rights under section 157, and treat clause as a confidentiality agreement per section 275(6). Neither party shall disclose information referenced in section 275(1) to third parties.