Privacy Policy
At Fibre Systems Pty Ltd, we are dedicated to safeguarding your personal information and ensuring it is managed responsibly. This Privacy and Security Policy outline how we collect, use, and protect your information. By accessing the Fibre Systems website, you acknowledge and agree to the practices detailed in this policy.
Personal Information Collected by Fibre Systems
We collect information from our customers to personalise and enhance your shopping experience at Fibre Systems. The categories and methods of information collection are described below.
Information You Provide
We collect and store information that you voluntarily provide on our website. While providing certain details is optional, choosing not to do so may limit your access to some features. Your information is used to respond to your requests, tailor your shopping experience, improve our store, and communicate with you.
Automatic Information Collection
When you interact with our website, we automatically collect certain data, similar to many other websites. This includes the use of “cookies,” which help us recognise your browser and enable features such as Automatic Login and permanent Shopping Carts. Tools for anonymous browsing are available from some companies, but using these may limit your personalised experience on our site.
Use of Cookies
Cookies are codes stored on your device to support identification and the operation of features like Automatic Login and permanent Shopping Carts. For guidance on managing cookies, please refer to your browser’s “Help” section. Disabling cookies may prevent you from using some Fibre Systems features, and we recommend keeping them enabled for the best experience.
Email Communications
We may track when emails are opened to help us improve our communications, where supported by your device. If you wish to stop receiving emails or mail from Fibre Systems, you can unsubscribe at any time via the “Unsubscribe” option in the Newsletter menu in your account settings.
Sharing of Information by Fibre Systems
We value the trust of our customers and do not sell your personal information. We only share data with Fibre Systems subsidiaries and in the specific situations outlined below.
Sharing of Information by Fibre Systems
We collaborate with affiliated businesses, some of which operate stores or sell products on our site, while others work with us to provide services or product lines. When another business is involved in a transaction, relevant customer information may be shared with them.
Agents
We employ third-party service providers to carry out certain functions on our behalf, such as order fulfilment, delivery, communications, data analysis, marketing, payment processing, and customer service. These agents have access only to the personal information necessary to perform their duties and are not permitted to use it for any other purpose.
Protection of Fibre Systems and Others
We may disclose account and personal information when legally required, to enforce our terms, or to protect the rights, property, or safety of Fibre Systems, our users, or others. This may include sharing information with organisations for fraud prevention and credit risk management.
With Your Consent
Except as described above, we will notify you if your information is to be shared with third parties, and you will have the option to opt out.
Your Options and Access to Information
You are always welcome to withhold information, but some details are necessary for making purchases or using certain Fibre Systems features, such as Automatic Login and permanent Shopping Carts. You can add or update your information at any time through the “My Account” section. When you update your details, we typically retain a copy of the previous version for our records. If you wish to stop receiving communications from us, you can update your preferences in the Newsletter menu of your account.
Children’s Privacy
Fibre Systems does not offer products for purchase by children. Products intended for children are meant to be purchased by adults. If you are under 18, you should only use Fibre Systems with the involvement of a parent or guardian.
Conditions of Use, Notices, and Policy Revisions
By visiting the Fibre Systems website, you accept this Privacy and Security Policy and our Conditions of Use, including the application of Australian law, dispute arbitration, and limitations on damages. For any privacy concerns, please email sales@fibresystems.com.au with details, and we will address your queries. Our policies may change over time, so please check our website regularly for updates. We will notify you of significant changes by email unless you have opted out of such communications.
Details Provided and Automatically Collected
Most information is provided by you during activities such as searching, shopping, bidding, posting content, entering contests or questionnaires, or contacting customer service. This can include your name, address, phone number, account information, shipping details for recipients, review content, communications, and financial data.
Additionally, we automatically collect and analyse certain types of information, such as the Internet Protocol (IP) address used to access our website, login credentials, email address, password, computer and connection information (including browser type and version, operating system, and platform), purchase history, comprehensive clickstream data (including Uniform Resource Locator (URL) paths to, through, and from our site, with dates and times), cookie identification numbers, and records of products viewed or searched.